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Grievance Procedure

TELEHEALTH CERTIFICATION INSTITUTE, LLC
(678) 723-8077 261 South Pearl Street, Canandaigua, NY 14424
This email address is being protected from spambots. You need JavaScript enabled to view it. www.telehealthcertificationinstitute.com

Grievance Procedure

Telehealth Certification Institute, LLC is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists, the Association of Social Work Boards’ policies, and the National Board of Certified Counselors’ Code of Ethics. Telehealth Certification Institute, LLC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the advisory group.

While Telehealth Certification Institute, LLC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the training staff which require intervention and/or action on the part of the training staff or an officer of Telehealth Certification Institute, LLC. This procedural description serves as a guideline for handling such grievances.

  1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken.
  2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  3. If the complaint or grievance concerns a workshop offering, its content, level of presentation, the facilities in which the workshop was offered, non-receipt of certificates, or any other occurrence:
  1. Complaints and grievances will be discussed.
  2. Fair procedures will be provided, and the participant will have the opportunity to support her/his allegations by arguments.
  3. The advisory group, consisting of a CE chair, psychologist, social worker, counselor, and clinical supervisor, will be involved in all grievance resolutions.
  4. Decisions will be made democratically.
  5. A response will be provided in writing.
  6. If the participant requests action, the convention chair will:
  1. attempt to move the participant to another workshop or
  2. provide a credit for another workshop or
  3. provide a partial or full refund of the workshop fee.

Complaints and grievances will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.

The current CE Chair is Raymond Barrett, LMHC, LPC

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This AAT training was excellent!!! The instructors, including the Equine Experts, were incredibly knowledgable. The hands-on training with the animals (especially the horses!) was very, relevant and I always felt safe knowing that the instructors were looking out for us. I look forward to incorporating everything I learned into my future, private practice. I would highly recommend this training to anyone who is interested in having an animal as their co-therapist. A huge thank you to Cristina and Sarah for providing this amazing training! This experience was truly invaluable, as well as unforgettable!
Kirsten Newell Marino
Clinical Mental Health Counselor

This experiential weekend exceeded my expectations. The instructors were well prepared and presented material and real-time experiences that will greatly enhance my ability to apply AAT in my practice. The exercises and activities served not only to improve our skills and knowledge, but also offered opportunities to experience AAT as our clients will and created a deep bond among the group. The beautiful setting at the refuge offered an incredible variety of animals to help us begin identifying the many ways any animal can help serve the needs of our diverse client populations. With the tremendous amount of information provided, I feel competent to begin the process of training my animals and incorporating them into practice.

Kelly Jerome
Counselor and Psychotherapist / Fresh Air Counseling

This was a great course which taught me alot regarding the Human Animal Bond and especially how this bond transcends the obvious benefits animals bring. This bond is an absolute asset to the arsenal of any Mental Health Professional and allows the clients past positive experiences with animals including hardwired desire to connect with nature to improve the therapeutic alliance as well as open up new vistas in treatment.

Yonason (Ron) Witonsky
Psychotherapist / The Floating Hospital
Excellent introduction to AAT
Roberta Rood